Engaging Indigenous and Newcomer Communities
How can business excellence, better engage the Indigenous communities which abound throughout the Asia and the Pacific? The history of their access to business and their relationships with colonial, governing and mainstream societies is diverse and often has roots mired in marginalization and subjugation. Similarly, newcomer communities, immigrants, minority populations, foreign workers, and international companies need access to culturally appropriate and quality serviex, and as these communities grow in size and diversity, their needs must be anticipated and addressed.

Interculturalizationand Internationalization
This theme will focus on Internationalization and interculturalization in business, in the larger community. Interculturalization encourages organizational and individual behavioural change towards culturally neutrality. It promotes the ability to understand and interact effectively and appropriately in a variety of cultural contexts, supporting cross-cultural dialogue, and challenging self-segregation. It attempts to move past tolerance and the passive acceptance of diversity and towards promoting engagement and dialogue with appropriate and effective interaction.